Core Principle: Quality

Quality - Total Quality Management is an approach that small business owners or managers hold in running their company. Focusing in on quality and price to gain and hold customers, striving to view the business through their customers' eyes. Here are some key focuses on quality:

1. Customer Focus

2. Leadership

3. Staff Involvement

4. Process Approach

5. Statistical Quality Control

6. Supplier Relationships

7. Continuous Improvements

At Buchanan Virtual Office, we support our clients and their efforts to improve quality in their business and hold ourselves to a high standard in excellence in everything we do. We remember the key focuses in our work on Buchanan Virtual Office and in all the work we do for our clients to ensure Total Quality Management is achieved.